JILIWIN Privacy Policy | Clear Data Protection Guide

1. Information We May Collect

When you register for or use JILIWIN, the information connected with your account may include details such as your name, email address, mobile number, date of birth, address, username, and password. Some details may be optional, while required fields and verification steps can depend on the current registration flow. You provide information when creating an account, updating your profile, requesting account assistance, or using account-related features. JILIWIN aims to request information that is relevant to providing access, supporting account security, and meeting applicable requirements. For the latest registration fields, review the live form or contact support through the official website at [JILIWIN](https://jiliwinapp.asia).

JILIWIN may also process technical details generated when you visit the website or use the App, including your IP address, browser type, device information, operating system, and basic access data. Cookies and similar technologies may be used to support essential functions, understand how pages are used, and improve the overall player experience. Account-related records may include deposits, withdrawals, transaction history, game activity, and balance information where these are required for account management, security checks, service operation, or dispute handling. Information availability and retention may vary by feature and current terms.

2. How We Use Your Information

We use relevant information to create, verify and manage your account, confirm that you meet the 21+ age requirement, and support account security. Payment and transaction details may be processed when you make a deposit or request a withdrawal through an available method such as GCash, PayMaya, GrabPay, USDT or online banking. We may also maintain records of gameplay, valid bets, bonuses and account balances to operate platform features and apply current terms.

Your contact and account details may be used to provide essential service notices, respond to support requests and help resolve account, payment or technical concerns. Information may also be reviewed to identify suspicious activity, prevent bonus abuse and protect the platform from unauthorised access. Aggregated usage data can help improve navigation across Web, iOS and Android, understand player preferences and refine the Philippine user experience. Promotional communications and variable offers remain subject to your communication settings, eligibility and current terms. Gaming is for adults aged 21+ only; play responsibly and never treat gambling as a source of guaranteed income.

3. When Information May Be Shared

JILIWIN respects account privacy and applies safeguards to personal information. Data may be disclosed only in limited situations, such as when authorised service providers need it to support payment processing, customer assistance, or technical operations. These providers are expected to handle information securely and follow applicable confidentiality requirements.

Information may also be disclosed when required by applicable law, a valid court order, or another lawful process. Relevant details may be used to investigate suspected fraud or assist authorised law-enforcement agencies. Data may otherwise be shared with a third party when the user has provided clear consent. Personal information is not sold or released for third-party marketing without permission.

4. Data Protection

JILIWIN uses 128-bit SSL encryption to help protect personal details and account information while data is transmitted. Security measures are maintained to reduce unauthorised access, misuse, alteration, or disclosure, although no online service can guarantee complete protection.

Account information is handled with security safeguards designed for the platform. Members should create a unique password, keep their login details private, and avoid sharing verification codes. Use only trusted devices and networks, then sign out after each session. Contact customer support through the platform if you notice unfamiliar activity on your account.

5. Cookies and Tracking Technologies

JILIWIN may use cookies and similar technologies to support essential website functions and improve your browsing experience. Cookies are small text files stored on your device that can remember selected preferences and settings. Depending on the current site configuration, these may include essential cookies needed for core features, functional cookies that retain preferences, and analytics cookies that help us understand how visitors use the service.

You can manage or delete cookies through your browser settings. Disabling certain cookies may prevent some website features from working properly. Where required, information about cookie use and available choices will be presented on the site. Any third-party technologies are subject to their own privacy terms. Visit JILIWIN for platform access, and review the latest privacy notices before using the service.

6. Your Privacy Rights

As a Philippine user, you may have rights over your personal information, subject to applicable law and identity verification. These may include requesting access to eligible account data and asking for inaccurate or outdated details to be corrected. Some account information may be reviewed or updated through the available account settings; for other requests, use the official customer service option shown on the platform. Certain records may need to be retained where required for security, fraud prevention, transactions, or legal compliance.

You may ask to close your account and request the deletion of eligible personal information. Some records may still be retained where required by applicable law, security procedures, dispute handling, or legitimate operational needs. You may also opt out of promotional emails and SMS messages at any time and request a portable copy of eligible data where this right applies. Contact customer support to submit an account privacy or data protection request. Identity verification and current policy conditions may apply.

7. Privacy of Minors

JILIWIN is intended only for Philippine adults aged 21 and above. We do not knowingly collect personal information from minors. If you believe that a person below the legal gaming age has provided personal data, please notify customer support promptly so the matter can be reviewed and appropriate action taken.

We support responsible gaming and take steps to prevent underage access. Parents and guardians should supervise online activity and use suitable device or network controls to restrict access to gaming content. Accounts suspected of belonging to anyone under 21 may be restricted or closed, while related personal information will be handled according to applicable legal, security, and record-retention requirements.

8. International Data Transfers

Information may be processed or stored in locations outside the Philippines when required to provide the service. Appropriate safeguards are applied to protect account and transaction data wherever processing takes place, subject to applicable law and the current privacy terms.

9. Data Retention

Personal information is kept only for as long as reasonably necessary to operate an active account, deliver requested services, address disputes, enforce applicable terms, and meet legal or security requirements. Some records may remain after an account is closed where retention is required or permitted by law. Retention periods may vary according to the record type and applicable obligations.

10. Changes to This Privacy Policy

This privacy policy may be revised when services, security practices, or legal requirements change. Updates will be published on this page together with a revised “Last Updated” date. Please review this page regularly before continuing to use JILIWIN. Where required by applicable law, material changes will be communicated through an appropriate notice.